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ChatRoom is a flash integrated engine, embedded to your website. It allows your user to chat to each other and also to web administrator/ Sales support. It offers highly interactivity interface, powerful features and flexibility for customization.
Please see the following key features:
ChatRoom includes a set of advanced administrative options so that you can easily manage rooms, users, bans, messages & more.
The room list and message input area can be re-positioned to different parts of the screen by simply dragging and droppinig.
A "bad words filter" allows you, the chat administrator, to prevent foul language from being viewed within the chat.
ChatRoom’s text options can also be externally configured and you can add additional font sizes, specify the default font sizes for the interface text, set the default language, and much more
Nearly every color in ChatRoom can be customized and also set custom JPG or SWF background images.
ChatRoom has the ability to use small, graphic avatars for any user. You may also set special avatars for administrators, or to distinguish male vs. female users. The background image can be customized for any user as well.
AIML, the Artificial Intelligence Markup Language, has been integrated with ChatRoom. This feature allows your chatters to interact with a true artificial intelligence entity, making your chat seem "alive" even during periods of down-time.
With over 50 configuration options, you can make the chat behave in any of dozens of ways. Set IP limits, log limits, flood intervals, inactivity limits, and much more.
Nearly every piece of text in the ChatRoom t interface can be customized using external language files.
ChatRoom integrates with a built in content-management system
You can integrate ChatRoom directly into the website template.
ChatRoom supports over 20 languages, including Eastern languages like Japanese and Chinese.
The interface layout can be customized. Hide or re-arrange almost every part of the ChatRoom interface.
ChatRoom advanced admin panel allows you to view messages within any room from any time period (provided that they have not been purged from the database). Advanced search options ensure that you, the administrator, will have quick access to any message that you might be looking for.
Users and administrator can ignore other users, share files, engage in private chats, and view user profiles (if available). Administrator can ban and unban users, and have at their disposal a variety of text-only commands like /broadcast and /alert.
The ChatRoom’s smilie set is one of the largest of any chat system.
All of ChatRoom sounds are externally configurable via MP3 files.
Any sound option can be muted and tested. Options also exist for right/left speaker balance ("pan") and for overall volume. As you would expect, all of these options are fully externally configurable by the chat administrator as well.
Every theme color scheme can be fully modified by users, with their settings saved by the Flash player as local shared objects. ChatRoom comes with multiple custom-designed skins, including Macintosh Aqua, Windows XP, and Gradient Skin. |
Live Support! enables live help and live customer support communication directly from your website. With Live Support!, you can provide one-on-one chat assistance in real-time, answer visitor questions and add that extra human touch to your website.
100% Web Based Live Support - Just Launch a Browser!
Live Support! is clear and intuitive with very easy to understand chat interface for both the visitor and the operator. Because Live Support! is 100% web browser based, your support operators won't need to install memory intense windows applications or jeopardize security with open port settings on your computer. Visitors can also be at ease knowing they only need a browser to interact with your support representatives.
Provide Support From Anywhere On Any Computer
Whether you are at the office, cyber cafe or at home, simply launch a web browser and provide the usual full live support service anytime, anywhere on any computer! No client software installation required slowing down your webpage loading time.
Increase Your Website Sales & Reduce Operational Costs
A single question answered from a live support agent can be enough to close the sale. Live Support! can accomplish the level of instant client care that is required to keep you ahead of competitors and increase your website sales while reducing your operational costs. Phone, fax, staff and other support operations can add up to lots of expenses. Live Support! will enable you to communicate instantly with your visitors and pass crucial information at virtually no cost.
The following are the Key Features:
Real-Time Communication
Real-time Chats
Multiple Chat Requests
Operator-to-Operator Chats
"Party is typing" Notify
Email Signature
Auto Save Transcripts
Search Transcripts
Department Share Transcripts
Email Transcripts
Capture Visitor Data
Sales and Marketing
Ad Tracking (Track'it)
Track Visitor Refer URL
Initiate (Proactive) Chat
PUSH HTML pages
Customization and Administration
Operator Console Monitor
Operator Online/Offline Activity Monitor
Department Chat Icons
TEXT LINK to support
Remote Administration
Time Zone Setup
Spam Blocking
Chat Window Themes
Reporting and Stats
Operator Rating System
Visitor Traffic Monitor
Daily Request Reports
Log Transcripts
Efficiency Control
Hidden Departments
Traffic Monitor Refresh Rate
Assign Operator to Multiple Departments
Operator Auto-Reconnect
Canned Responses & Commands
Department Canned Responses
Set Operator Request Order
Request Load Balancing
Request Polling & Set Request Polling Type
Transfer Calls
Support Hour Message
Sound Request Alert
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